Last updated: October 6, 2026
These Terms of Service ("Terms") govern your access to and use of the Opsentra platform, including the web application, mobile experiences, APIs, and related services (collectively, the "Service"), provided by Cortero ("Cortero," "we," "us," or "our"). By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
Opsentra provides software for insurance agencies and other businesses, including AI-assisted reception, sales pipeline management, lead capture and routing, email workflow, content creation and publishing ("Studio"), analytics dashboards, integrations with third-party platforms ("Connect"), financial planning tools, and related modules. Features available to you depend on your plan and the verticals enabled for your account.
2. Accounts and Eligibility
- You must be at least 18 years old to create an account or use the Service.
- You agree to provide accurate, current information when registering and to keep it updated.
- You are responsible for safeguarding your login credentials and for all activity under your account.
- Business accounts: if you create an account on behalf of a company or agency, you represent that you are authorized to bind that organization to these Terms.
3. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law or regulation, including insurance, telemarketing, and data-privacy laws.
- Transmit spam, deceptive content, or content that infringes the rights of others.
- Attempt to gain unauthorized access to the Service, other accounts, or our systems.
- Reverse-engineer, copy, or resell the Service except as expressly permitted.
- Use AI-generated communications in ways that mislead recipients about their origin where disclosure is legally required.
4. Content You Create and Publish
- You retain ownership of the content you create with or publish through the Service ("Your Content").
- You grant us a limited license to store, process, and transmit Your Content solely to operate the Service (for example, to publish a scheduled post to a connected social account at your direction).
- You are solely responsible for Your Content, including its accuracy, legality, and compliance with the terms of any third-party platform you publish to (such as TikTok, Meta, YouTube, or others).
- We may remove content or suspend publishing features if we reasonably believe Your Content violates these Terms or applicable law.
5. Third-Party Integrations
The Service can connect to third-party platforms (social networks, email providers, payment processors, and others). Your use of those integrations is also subject to the third party's terms and privacy policies. We are not responsible for the acts, omissions, or policies of third-party providers. You may disconnect any integration at any time from your account settings.
6. Fees and Billing
- Paid plans are billed in advance on a recurring basis as described at signup. Prices are exclusive of taxes unless stated otherwise.
- Pilot and founding-customer pricing, where offered, is governed by the written pilot terms provided at enrollment.
- You may cancel at any time; cancellation takes effect at the end of the current billing period. Refunds are provided only where required by law or expressly stated in your plan terms.
7. Privacy
Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.
8. Intellectual Property
The Service, including its software, designs, trademarks (including "Opsentra" and "Cortero"), and documentation, is owned by Cortero or its licensors and protected by intellectual property laws. These Terms grant you no rights other than the limited right to use the Service as provided.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated outputs will be accurate or suitable for any particular purpose. You are responsible for reviewing AI-assisted communications before they are sent or published where your business or legal obligations require it.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CORTERO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
11. Indemnification
You agree to indemnify and hold harmless Cortero and its officers, employees, and agents from claims arising from Your Content, your use of the Service, or your violation of these Terms.
12. Suspension and Termination
We may suspend or terminate your access to the Service at any time if you violate these Terms, engage in fraud or abuse, or if required by law. You may terminate your account at any time. Upon termination, your right to use the Service ends; we will make Your Content available for export for a reasonable period where technically feasible.
13. Changes to These Terms
We may update these Terms from time to time. We will post the revised Terms with a new "Last updated" date and, for material changes, provide notice through the Service or by email. Continued use of the Service after the effective date constitutes acceptance.
14. Governing Law and Disputes
These Terms are governed by the laws of the State of Oklahoma, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be resolved in the state or federal courts located in Carter County, Oklahoma, and you consent to their jurisdiction.
15. General
- These Terms, together with the Privacy Policy and any plan or pilot agreement, constitute the entire agreement between you and Cortero regarding the Service.
- If any provision is found unenforceable, the remaining provisions continue in full force.
- You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
16. Contact
Questions about these Terms: opsentrahq@gmail.com.